Our web site is
SECURE.

Our web site is certified hacker safe by McAfee's SECURE. McAfee is an independent technology security organisation who uses their SECURE technology to test our web site every day.

McAfee have a rigorous set of security standards designed to identify web site vulnerabilities to hacking for malicious purposes.

A web site with vulnerabilities could be hacked, and leave you and us susceptible to fraud, identity theft, or malicious activities against your computer. SECURE performs security scans on our web site and transaction technologies, testing for hacking vulnerabilities. These scans run every day, and when our web site successfully passes every test they update the McAfee SECURE trustmark on our site and stamp it with the test date. If ever a security vulnerability is identified we must promptly correct the vulnerability otherwise SECURE certification is removed from our site. So you are ensured that whenever you see the McAfee SECURE trustmark you know we have just been scanned and cleared of any security vulnerabilities.

You can click on the McAfee SECURE trustmark wherever it appears on our site and you will be presented with McAfee SECURE certification certificate.

For more information on McAfee SECURE, their security certification and testing processes, please visit McAfee's SECURE web site.

Our web site servers are physically located within Australia in a secure data centre and managed by Australian personnel. Not hosted in off-shore discount hosting data centres.

Our web site uses 256 bit SSL security.

Our web site uses 256 bit SSL security certificates to authenticate and encrypt any pages that may contain sensitive information. Obviously this includes the checkout pages and transmission of credit card details to the eWay payment gateway. But we also secure your Home Page login, support ticket system, order history pages.

Our SSL certificate is provided by RapidSSL.com, the worlds fastest growing SSL provider. For more information on RapidSSL.com click here.

Secure credit card information handling.

Payment Gateway

If you choose a credit card payment option, your credit card details and debit amount are managed by a secure payment gateway. Yet again all information is encrypted. The provider of the secure payment gateway is eWay, a reputable and trusted Australian company with its infrastructure within Australia. eWay is PCI DSS compliant (Payment Card Industry Data Security Standard) - a set of standards created by card issuers such as Visa and MasterCard to ensure the security of credit card details online.

eWay's payment gateway manages transactions with the credit card companies and the banks. For more information in eWay, click here to visit eWay's web site.

Although we are provided with a certain amount of information for fraud prevention management, we are never privy to your credit card number. So there is no way through technical or process failure we can accidentally loose or publicly release this sensitive data. If you request of us to re-bill your credit card we do this via a request of the payment gateway provider who has your card number.

Secure data transmission.

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In addition, your customer record (name, address, phone number and email address) are not stored on any publically accessible server. They are passed by the secure transaction server to our internal systems via encrypted transmission.

We are virus, malware, and spyware protected.

Every internal computer and server is equipped with virus, malware and spyware checking software. This protection software is checked for currency multiple times per day to ensure it is fully up-to-date. We endeavour to ensure we are not responsible for being infected by any virus/malware/spyware, or passing them onto you via email communications or downloaded files.

With secure information storage.

As mentioned above, we do not even have your credit card details available to us. And if you passed them onto us over the phone, we destroy any electronic or physical copy of them as soon as your order has been processed.

Your customer records (name, address, phone number and email address) stored on our internal systems are behind firewalls and physical security under our direct control. Any data back-ups of our systems are also managed by us and also suitable secured.

Click here to view our Privacy Statement.

Our bricks and mortar address.

Williamstown (VIC).

It is a common recommendation by consumer advocacy groups to only buy from online stores that display their physical address on their web site, and that not to by from online stores that only show a PO Box. It is good advice, but a bit generalised.

If you look at our contact page we display our PO Box address beside our fax and 1300 numbers. We find that if we list our Williamstown physical address on our contact page we get quite a few unscheduled visits for which we do not have time reserved for. We do not have a regular retail environment but a demonstration workshop which we think is better. We encourage you to visit our demonstration workshop via appointment. Appointments ensure adequate time reserved for you to explore our products without interruption. To make an appointment email support@idealtools.com.au or call 1300 769 258.

Our business credentials.

It is important to verify you are dealing with a legitimate business, to verify our business there are many checks you can make. Here are a number of resources you can use to check our credentials:

- FEIN Australia - See their link to our online shop. Or call them on 1300 798 688 for confirmation we are a MultiMaster Dealer.

- White Pages - Search for business name "Ideal Tools" in Victoria.

- ASIC (Australian Securities and Investments Commission) - To see our registered company details click here.