FREE delivery for all orders over $250.

All orders over $250 are delivered free of charge to anywhere in Australia. For orders less than $250 we charge a small fee which is displayed during checkout.

Delivery by Australia Post.

We ship all MultiMaster sets and accessories by Australia Post, so street addresses and PO Box addresses are both fine. Depending on the value of the order, the parcel might be registered and require a signature at the destination.

Rapid despatch.

We keep in stock a large inventory, so your order is usually despatched (from Melbourne) the same day or the next day. If an item on your order is not immediately available, we will notify you with an estimated time of arrival. Unless we contact you, you can be confident your order is on its way.

Delivery timeframes.

After despatch, the timeframe to receive your order is dependent on your location. Below is an indication of typical shipping durations in business days, please us this as a guide:

Special delivery instructions.

During the online ordering process, there is a section for Special Instructions.

Special instructions could include things like:

• "Please hold delivery until after Wednesday."
• "Please deliver to back door."
• "Enter off Chamberlin St."
• "Urgent delivery required - please ring me with priority delivery quote." See below for information on urgent deliveries.

If you're not available to receive a delivery - what happens?

High value parcels delivered by Australia Post are registered by us, so you will need to sign for them. Low value unregistered parcels may be left in your letter box if they fit. If you are not there to sign for registered parcels or if unregistered parcels will not fit in your letter box, Australia Post will leave a calling card and take them to your local post office for you to pick up later.

Urgent deliveries.

Ideally don't leave orders until the last minute! But if you have an urgent delivery requirement, let us know the situation and we will do what we can.

For small items, we can put them in an Express Post satchel for you and can usually absorb the additional delivery cost. For larger items we cannot absorb priority shipping costs, so we would have to bill you for these. We can let you know in advance what priority shipping costs will be. Use the online order form Special Instruction section to let us know your priority requirements, email us or give us a call.

 
Delivery to PO Boxes.

No problem.

 
Shipping insurance.

Our shipping insurance covers all deliveries, except if you request (through us or directly with the courier) to have your order left unattended at the receiving end. Liability for the goods becomes yours in this situation.

 
Just ordered, but need to order something else?

If we have not despatched your initial order by the time your second order is received, we will combine the orders and only charge you shipping fees based on the sum of both orders. Combined orders totalling over $250 are delivered free of charge Combined orders less than $250 are subject to the fees mentioned above.

If our ordering system has charged you more shipping fees than you should really pay for combined orders, we will refund the unnecessary fees back to you.

 
Damage during shipping.

In the unlikely event your goods are damaged in transit let us know straight away. If damaged in transit we will organise a replacement tool or part free of charge. At our discretion you may need to return the damaged product to us for assessment, email photographs of the damage, or complete a return/replacement form. You will not be charged for any damaged items shipping costs if this is required...

If you think your goods are damaged or faulty, please promptly email support@idealtools.com.au or call 1300 769 258 to explain the problem before taking any further action.