If you need to email or speak with us, use one of the following email addresses or phone numbers.

If you are diverted to our message service, please leave a message because we will call you back.

If you need to send us something, our postal address is.

IDEAL TOOLS
PO Box 223
Williamstown 3016
Victoria Australia

Order status information.

Wondering when your order will arrive? Need to change something about an order you've placed? You can review and revise your order so that it's just the way you want it by visiting Your Account.

If you were unable to find your answer using our Web site's self-service features, click one of the links to the left to contact our customer service department. We'll be happy to assist you. Please note:

For security reasons, we can only modify orders or send account information when the request comes from the e-mail address that is associated with your account.

Not receiving replies?

If you have used our forms to contact us in the past but have not received a reply, your ISP, spam filter, or e-mail client may be blocking some e-mail. If you suspect this is happening, please consult the help section of your e-mail program to see how to relax or remove the settings that filter or block mail. Once you've established that you should be able to receive mail from us, please contact us again with your question.

Want to check if your ISP, spam filter, or e-mail client is blocking mail from us? Write us a quick test email. If you don't receive a reply within a day or so, you will know that messages from us are being blocked or deleted automatically by your ISP, spam filter, or email client.

Our location.

Our demonstration workshop is located in Williamstown (VIC).

It is a common recommendation by consumer advocacy groups to only buy from online stores that display their physical address on their web site, and that not to by from online stores that only show a PO Box. It is good advice, but a bit generalised.

We find that if we list our Williamstown physical address on our contact page we get quite a few unscheduled visits for which we do not have time reserved for. We do not have a regular retail environment but a demonstration workshop which we think is better. We encourage you to visit our demonstration workshop via appointment. Appointments ensure adequate time reserved for you to explore our products without interruption. To make an appointment please email us at support@idealtools.com.au call 1300 769 256.